How can we help?
Answers to the most common questions about designing, mockups, exporting and billing.
Getting started
How do I create my first design?
From the dashboard, pick a format (Instagram post, story, thumbnail, presentation…), choose Create design for a custom size, or start from a template. The editor opens right away.
Do I need to install anything?
No. Reillustra runs in any modern browser — Chrome, Edge, Firefox or Safari. The 3D mockup studio needs WebGL 2, which all current browsers support.
Where are my designs saved?
In your account. Every change is saved automatically a moment after you make it; the top bar shows “Saved” when everything is stored.
Can I edit a photo without starting a design?
Yes — choose Edit a photo on the dashboard. A design is created at your photo's exact size with the image filling the page.
How do templates work?
Click any template to open it as a new design. Inside the editor, the Design panel lets you apply templates to your current design; if the page already has content, the template is added as new pages.
What does “Pro” on a template mean?
Pro templates and mockup scenes are part of the Pro and Business plans. Free templates are available on every plan.
Editor
What keyboard shortcuts are there?
T adds text, R a rectangle, C a circle and L a line. Ctrl/Cmd+D duplicates, Ctrl/Cmd+G groups, Ctrl/Cmd+Z undoes, Shift+1 fits the page to the screen and Space+drag pans. Press ? in the editor to see them all.
How do I crop an image?
Double-click the image (or choose Crop in the toolbar). Drag the picture to reposition it, drag the handles to crop, then press Enter or double-click to finish.
How do I put a photo inside a shape?
Add a frame from Elements → Frames, then drag a photo from Uploads or Photos onto it. You can also give any image a shape mask in Edit image → Shape.
Can I remove a white background from a logo?
Select the image, open Edit image → Adjust and choose Remove white. Adjust the tolerance until the edges look clean.
How do layers work?
Open the Layers panel to reorder (drag), rename (double-click), hide or lock elements. Top items are in front.
Can I make multi-page designs?
Yes. Use the + next to the page counter or open the Pages strip to add, duplicate, reorder and delete pages. Present shows them full screen.
How do I change the size of a design?
Use Resize in the top bar. Pro's magic resize also scales and re-centers your content to fit the new format.
Can I paste images and text?
Yes — paste an image from your clipboard to add it, or paste text to create a text box.
3D mockups
How do I make a mockup?
Open the mockup studio, pick a template or upload a photo of your product, then add your design. Drag the four corner handles onto the printable area and choose a wrap type.
Which wrap should I use?
Flat for covers, posters, boxes, cards and screens; Cylinder for bottles, cans, mugs and jars; Fabric for t-shirts, bags and pillows.
How do I curve the design around a bottle?
Choose Cylinder, then drag the diamond handles at the middle of the top and bottom edges until the outline follows the label's curve. Wrap angle controls how far around the body it goes.
Why does my design look darker on the product?
Mockups apply the product photo's own light and shadow to your design. Lower Shadows (or raise Highlights) in the Lighting section if your photo has strong shading.
Can I use a mockup in a design?
Yes. Choose Open in editor to start a new design from the mockup, or open the studio from the editor (Mockup button or Apps → 3D mockups) and choose Add to design.
What are the limits on the Free plan?
Free accounts can export 5 mockups per month, with a small watermark. Pro and Business are unlimited and watermark-free.
Can I put different designs on different areas?
Yes. Templates like the book or business cards have several print areas — select one and choose Use a different design here. For your own photos, add more print areas with the + button.
Exporting
Which formats can I download?
PNG and JPG on every plan, plus a .design.json file for backups. Pro and Business add WEBP, SVG and multi-page PDF.
How do I get a transparent background?
Choose PNG or WEBP and turn on Transparent background (Pro and Business).
How do I export at a higher resolution?
Use the Size slider in the download menu. Free exports at the design's size; Pro and Business go up to 4×.
How do I export every page?
Pick All pages in the download menu (Pro and Business). PDFs combine pages into one file; image formats download as a ZIP.
Why did my export fail?
Very large exports can exceed browser memory — try a smaller size multiplier. If you see an error about images, re-upload that image and try again.
Account & billing
How do I upgrade?
Choose a plan on the pricing page or under Plan & billing. Checkout is handled securely by Lemon Squeezy.
How do I cancel?
Go to Plan & billing → Manage payment, invoices & cancellation. You keep your plan until the end of the paid period.
Can I get a refund?
New Pro and Business subscriptions have a 14-day money-back guarantee on the first payment. See the refund policy.
Where are my invoices?
In the Lemon Squeezy customer portal, opened from Plan & billing. Lemon Squeezy also emails a receipt for every payment.
I didn't get the confirmation email.
Check spam and promotions folders, then use Resend confirmation email on the check-your-inbox page. Still nothing? Contact us.
How do I change my email or password?
In Account settings. Email changes need confirmation from both your old and new address.
Privacy & data
Who can see my designs?
Only you. Designs and uploads are stored privately in your account and protected so that no other user can read them.
Do you sell my data or show ads?
No. We don't run ads or third-party tracking. See the privacy policy for details on the services we use.
How do I delete my account?
Account settings → Delete account. This permanently removes your designs, uploads and files. Cancel any active subscription first.
Can I download my work before leaving?
Yes — open a design and choose File → Download design file, or export images and PDFs as usual.